As a Human Resources Shared Services Specialist/Representative, you will be responsible for providing efficient and effective support to candidates, employees, and managers across various HR functions, including but not limited to employee inquiries, benefits administration, recruiting coordination, HRIS maintenance, and HR policy interpretation.
You’ll be a valuable resource for team members, providing guidance and support to make them successful. You’ll make a positive impact on how team members experience organizational change.
There will also be special projects assigned to you. You will do all this by working efficiently both individually and as a team, by sharing your ideas, and adapting to change.
The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service.
Responsibilities:
- Performs as a key contributor to the HR shared services department, by collaborating with HR stakeholders and executing tasks that support the whole employee population.
- Researches and resolves technical and functional issues and responds to content questions and requests within the HR shared services function.
- Administer key HR processes such as recruiting coordination, onboarding, employee changes, benefits, and reporting.
- Serve as a point of contact for HR inquiries from our employees regarding benefits, policies, employee data, and HR processes and systems; escalate as appropriate to HR functions and business partners; and provide timely and accurate responses to inquiries via phone, email, or in-person meetings.
- Responsible for the full-cycle recruiting coordination function which includes interview scheduling, offer/employment agreement generation, audit, and submission to the candidate; submitting and auditing of the candidate to hire, and background checks.
- Assist with the documentation of internal HR processes and controls as needed.
- Assist employees with benefits enrollment, changes, and inquiries. Collaborate with benefits providers to resolve issues and ensure accurate administration of employee benefits programs, including health insurance, retirement plans, and other fringe benefits.
- Maintain accurate employee data in the HRIS system, including new hires, terminations, promotions, transfers, and other status changes.
- Process HR transactions, such as employee onboarding, offboarding, promotions, transfers, and other personnel changes. Generate employment verification letters, salary adjustments, and other HR-related documents as needed.
- Maintain accurate and up-to-date HR records, files, and documentation in compliance with legal requirements and company policies.
- Assist with semi-annual Workday system updates by completing testing and updating relevant documentation.
Requirements:
- 3+ years of HR experience, with an emphasis in HR Administration and HR Operations.
- Experience in HR Shared Services or Recruiting Coordination is a plus.
- Understanding of HR infrastructure.
- Knowledgeable of Workday system. Experience with HR systems highly preferred.
- Strong customer/client service skills and ability to communicate (written and verbal) with all levels of the organization, both internal and external.
- Anticipates problems (and escalates when appropriate), demonstrates strong prioritization and organization skills, analytical, detailed, and takes action to complete tasks accurately and on time.
- Self-motivated, proactive and capable of working on own initiative with limited supervision
- Proven ability to perform with a high degree of accuracy and highly confidential data.
- Maintains a positive and respectful attitude while working independently and in a team environment.
- College degree or equivalent experience.
