Customer Service Specialist
Enter and manage customer orders including cancellations and reschedules.
Process documentation for customer returns. Prepare all forms and obtain necessary approvals.
Refer customers to the appropriate department for resolution of non-CSS issues
Serve as the primary point of contact for customer supply inquiries, order status, and delivery coordination of Software and IP licenses and Development kits and boards
Communication and Collaboration
Provide the interface between Operations/Product Planning and Sales, sales partners and customers for orders, lead times, and forecast issues
Work closely with Marketing teams to align product availability, launch timelines, and promotional activities for Hardware and Software/IP Licenses to ensure smooth customer supply fulfillment.
Proactively involve appropriate departments for resolution of customer supply issues.
Engage in special projects as requested by management.
Continuous Improvement
Maintain documentation of processes and procedures
Instigate and participate in continuous improvement initiatives
Monitor hardware inventory levels and proactively address potential issues
Quality of work
Apply high levels of accuracy and speed of execution in all aspects of the job.
Apply substantial understanding of customer needs and internal systems to quickly deliver solutions to customer issues.
Be accountable for a commitment made
Experience with Oracle Order Management and Data Warehouse tool is an advantage
Familiarity with semiconductor product solutions including development kits, evaluation boards, embedded software, and IP
Excellent communication and interpersonal skills and detailed-oriented with strong organizational and problem-solving abilities
Knowledge in product life cycle management and demand forecasting and experience working with global customers and Distributors
Assertive, analytical, detailed and results-oriented
Ability to work in a fast-paced, cross-functional environment
Software Powered by iCIMS
www.icims.com