Customer Quality Engineer (CQE)

There is energy here…energy you can feel crackling at any of our international locations. It’s an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Our focus is on R&D, product innovation, and customer service, and to that focus, we bring total commitment and a keenly sharp competitive personality.

Energy feeds on energy. If you flourish in a fast paced, results-oriented environment, if you want to achieve individual success within a “team first” organization, and if you believe you can contribute and succeed in a demanding yet collegial atmosphere, then Lattice may well be just what you’re looking for.

Lattice is seeking an experienced individual to be a part of our China/APAC Customer Quality Team.  This role will be based in Shanghai with some travel to customer sites throughout China.  This role is a critical part of the customer experience with Lattice Semiconductor products and as such, good technical communication skills are important. 

Accountabilities: 

• Actively manage customer issues in the field across the spectrum of factory and operations defects to customer applications and device usage

• Serve as the interface between customer’s technical teams and Lattice Failure Analysis, Operations, and R&D teams as issues are diagnosed and debugged. 

• Interact on a regular basis with Lattice Sales and Applications teams which are based in China/APAC.

• Assist with special projects and other duties as assigned

Minimum Required Experience and Skills

• 10 years+ of experience in semiconductor and electronics industry

• Bachelor’s degree in technical field

• Good written and verbal communication skills in Mandarin and English

• Ability to travel on a regular basis

• Experience with electronics debug processes

• Ability to lead validation/verification to the root causes of failure issues

Preferred Experience and Skills

• Hands on technical experience with FPGA devices and software

• Familiarity with semiconductor manufacturing processes and defect mechanisms

• Demonstrated ability to lead cross functional teams

• Good knowledge of customer usage and applications (Automotive, Communication or other segments)

• Expertise in 8D, DOE, Lean, Six Sigma methodology or other quality tools

• Ability to use JMP, Minitab or other statistical analysis tools

• Familiarity with  AEC-Q100 and JESD47K industrial standards

• Certifications quality organizations like ASQ or CAQ